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Security
 Is it safe for me to use my credit card on Landscape Supplies’s web site?
Landscape Supplies guarantees its security 100%. The Landscape Supplies Store uses Secure Socket Layer (SSL) Protocol for browsers that support 128-bit encryption (such as Netscape® Navigator version 2.0 or greater, or Microsoft® Internet Explorer version 2.1 or greater). SSL encrypts information as it travels between the customer and Landscape Supplies so that your purchase information cannot be read as it travels over the Internet.
Our security certificate is issued by COMODO utilizing 1024 bit Public Key. No customer credit card details are stored on our publicly accessible servers so there is no risk of credit card numbers being viewed or used.
How do I know if my browser is secure?
A change in the URL from http:// to https:// notifies you that you are using SSL.
What do I do if I do not have a browser that supports a 128-bit encryption?
If you are not using a browser which adheres to SSL Protocol and does not support 128-bit encryption, the information you provide may not be secure and we recommend that you contact Landscape Supplies Customer Service on Campbelltown (02) 4628 0225 or Box Hill (02) 9679 1218 directly to order products.
Privacy
At Landscape Supplies, we recognize that our customers are concerned about the manner in which we collect information; the privacy of the information that we collect; and our plans for using this information. Our goal is to ensure that we only gather information about you that you want us to have and that we only use this information after we have told you how it will be gathered and used and once we have given you the opportunity to consent to its use.
The following FAQ provides details about how and why Landscape Supplies collects customer information, what we do with customer information, and how you can control access to and distribution of the information that you provide to Landscape Supplies.
Why does Landscape Supplies collect customer information?
One of the ways we ensure that we are developing products or services, including online services, that meet the needs of our customers is to gather information directly or indirectly from them. We like to know who our customers are, what types of products and services they use and what their product and services expectations are. Through market research projects, customer feedback, registration and co-branding partnerships with online service providers and advertisers, we are able to explore what is or is not attractive about our products and services
What does Landscape Supplies do with the information it collects?
It is always our objective to collect only that information necessary for us to achieve the purposes for which we are collecting information. For example, we will not ask you for credit card information unless you are purchasing a product or service from us. Whenever we ask for information, we will also inform you as to what use we will make of it before or at the time we collect the information and you will be offered the choice as to whether or not you wish to provide information to us. For example, if we are using the information solely for marketing and research purposes we will advise you of that.
Is it mandatory that I provide Landscape Supplies with my personal information?
Yes. In some instances such as purchases, surveys or contests, or through your use of certain online services provided by Landscape Supplies, there is information that we are required to collect to enable us to process your request, such as registering your product, or to provide you with certain online services. We may also be required by law to disclose certain information (for example contest participants).
Will Landscape Supplies provide my information to third-parties?
From time to time we contact our customers to let them know about upcoming products, promotions as well as the occasional survey. In an effort to offer our customers the maximum benefit of Landscape Supplies's strategic and co-branding partnerships, we also undertake co-marketing agreements with third parties who offer similar products or services or who may collect your personal information, identifiable or non-identifiable, in order to provide certain online services to you. Landscape Supplies may share profile information with its co-branding partners in order to better personalize the content, banners and promotions that you and other users will see on our sites. Advertising partners or other online services partners of Landscape Supplies may use their own cookies.
As a registered Landscape Supplies customer, you may receive news and special offers from third parties. If you do not wish to receive mail from Landscape Supplies or our third-party partners you are able to have your name marked "private" in our database. If your name is marked "private", we will not use your name for marketing or e-mail campaigns and will not provide your name to any third parties.
If I’m a registered Landscape Supplies product user and decide to be marked "private", will I still be able to receive information related to my Landscape Supplies product?
No. If you are a registered Landscape Supplies product user and you request to have your name marked "private" on our customer list, you will no longer receive e-mail or other notices regarding support of your product.
How can I make my name "private" after I’ve registered with Landscape Supplies?
If you choose to register with us and then later decide that you no longer want to receive e-mail or information from Landscape Supplies or you no longer wish to have your name provided to third parties, please contact us.
How can I have my name deleted from Landscape Supplies’s customer list?
If you decide that you no longer wish to have your name on our Customer list, please contact us through your nearest Customer Service Centre. Deletion of your information will usually take four to six weeks.
How can I correct or update my personal information?
If your information changes or you become aware that there is an error in your information, go to your account editing page and change your details. Alternatively you can call customer service on 1800 658 820.
How does Landscape Supplies make sure that my personal information is kept secure when I purchase products from Landscape SuppliesStore?
The Landscape Supplies Store uses Secure Socket Layer (SSL) Protocol for browsers that support 128-bit encryption (such as Netscape® Navigator version 2.0 or greater, or Microsoft® Internet Explorer version 2.1 or greater). SSL encrypts information as it travels between the customer and Landscape Supplies so that your purchase information cannot be read as it travels over the Internet.
How do I know if my browser is secure?
A change in the URL from http:// to https:// notifies you that you are using SSL.
What do I do if I do not have a browser that supports a 128-bit encryption?
If you are not using a browser which adheres to SSL Protocol and does not support 128-bit encryption, the information you provide may not be secure and we recommend that you contact Landscape Supplies Customer Service on Campbelltown (02) 4628 0225 or Box Hill (02) 9679 1218 directly to order products.
What is done with my credit card information once I submit my purchase request at Landscape Supplies Store?
When processing credit card purchases over the Internet, Landscape Supplies will verify your credit card information with the appropriate financial institution prior to processing your purchase. Landscape Supplies will not supply this information to any third party.
Is Landscape Supplies responsible for other sites I link to from the Landscape Supplies Web site?
No. Landscape Supplies sometimes offers links to the sites of our co-branding partners and we also offer links to many other Web sites that we are not affiliated with. When using some of our online services, you could be directed to these other co-branded sites. Some of these links are the sites of partners whom Landscape Supplies have joined with to provide services to you. Landscape Supplies is not responsible for the privacy policies or other terms of use of these partner sites or other sites you may link to while using the Landscape Supplies site. This includes links from advertisers. These other sites may send their own cookies to users, collect data, or solicit personal information.
Does Landscape Supplies Use "Cookies" on its Web site? If so, what are "Cookies"?
In order to make your Web surfing experience easier, certain Landscape Supplies online services may use Cookies. Cookies save your preferences while you are at our site so you do not have to fill out forms or other areas with information you may have already provided. Cookies are small pieces of code that a Web site transfers to an individual's hard drive. We use information from Cookies to provide services better tailored to our users' needs such as to improve our online services for our users.
About Cookies
There's a lot of misinformation about cookies floating around the internet. Some of the more ridiculous claims are that cookies allow people to view things that are on your hard drive, or to get personal information from you against your will. Neither could be further from the truth. In reality, cookies are tools that help us help you.
Cookies are critical to us because the Web page you're reading right now isn't on our server. It's in your browser. Although it seems as if you are in Landscape Supplies, you've actually called up a snapshot of our site. Because the page essentially "died" when you called it into your browser, we need some way to keep the interactive conversation going. A cookie allows that to happen. Our cookies are not used to gain any secret information from your browser (a myth and, at this point in time, not even possible) and they do not hog your disk space.
In the spirit of openness and honesty, let's go over how we are using cookies on our site.
On the first visit to any page on our site we try to write out a temporary cookie with the word "Welcome" in it. If you accept that cookie, we then overwrite it with a permanent one on the next page you go to. The things we put into this cookie are as follows: a random unique string, today's date, and your user name once you login or register. That's it, pretty simple. Once all this is done, we don't touch the cookie anymore or try to send you anymore. There are a few exceptions to this, like ads and the search results pages, which also write a few cookies.
So, what does this much maligned little fellow look like? Here is what an average Landscape Supplies cookie looks like:
Landscape Supplies
USERNAME=YourName
FIRSTVISIT=1/5/99 10:23:27 PM
UID=S21999y1o5d44h23m27s121.8135
http://www.landscapesupplies.com.au
What good is all this? A number of things. It allows us to not waste precious Web page space promoting the virtues of registering for our site if you already have. It also helps us know how many unique visitors come to our site. This is very important for the Marketing people as well as for our user interface people.
Some other notes: Our cookies can only be read by our site, no other site can read them. We can put nothing in them that you have not already told us about yourself, for example, your user name. Our cookie is about 150 bytes long, making it smaller probably than any graphic that your browser has downloaded, or about 1/10th the size of this message. We can use up to twenty cookies, but have chosen to keep things lean and neat with one or two cookies. In fact, if you have ever had one of our old cookies, we delete it when setting the new one, in effect cleaning up after ourselves.
We hope this information helps you understand cookies, and we hope that you will turn cookies on in your browser so that our Web site can be a better experience for you. You can always turn on cookie prompts so that you can see exactly what is being written and when. Cookies get a whole lot of bad press (often by companies that want to sell you some kind of anti-cookie software), but in fact are quite benign.
We hope you enjoy Landscape Supplies, and we hope that you'll agree that the benefits of cookies outweigh the inconveniences. Please know that Landscape Supplies will never willfully disclose individually identifiable information about its customers to any third party without first receiving that customer's permission.
We hope our explanation makes some good sense to you. If you have further concerns about this or any other privacy issues, please send mail to Landscape Supplies or feel free to read our privacy statement.
How do I contact Landscape Supplies?
Visit our contact us help page for contact options.
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Campbelltown (02) 4628 0225
